Return Policy

NEED TO RETURN OR EXCHANGE YOUR ORDER?

Here are our guidelines for returns and exchanges:

    • All products must be in the condition you received them. We will not do returns/exchanges for products that have been used, worn, washed or otherwise damaged.
    • All markdowns are final sale AND CANNOT BE EXCHANGED OR RETURNED.
    • All accessory purchases are final sale. 
    • Products can be returned within 60 days of initial purchase. Returns/exchanges can either be processed in-store or online.
    • Refunds generally take 5-7 days to return to the customer's account.
    • Simply Whimsical does not offer refunds on merchandise purchased through our wholesalers. We do allow exchanges of products bought through our wholesalers if the item is currently stocked, full priced, and has not been used, worn, washed, or otherwise damaged. All exchanges must be accompanied by a receipt from the original point of purchase. Please refer to our wholesalers for their policies regarding returns and exchanges.

 

 

WANT ANOTHER DESIGN OR HAVE A DAMAGED / INCORRECT ITEM?

Please reach out to order@simply-whimsical.com and we can assist you. 

  • Simply Whimsical will take care of re-shipping costs for damaged or incorrect items sent.

If you would like to make an in-store return or exchange, please visit us at:

 

4008 Fairway Drive

Gibsonia, PA 15044

 

Or call us at (724) 612-4371

  

MY TRACKING SAYS DELIVERED, BUT I HAVEN'T RECEIVED MY SHIPMENT - WHAT DO I DO?

While we trust and value our carriers, issues can occur with the delivery every once in a while. We recommend checking with your neighbors to see if it was accidentally delivered somewhere nearby. You can also contact the carrier directly to verify that they no longer have the package.
For best results, please call your local United State Postal Service (USPS) Office or 1-800-ASK-USPS (1-800-275-8777). If your shipment can't be located, please us at  order@simply-whimsical.com for assistance.
 

If you have any other questions please reach out to order@simply-whimsical.com and we will take care of you!

 

Thank you!